AJKBill.pk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
1.1 Personal Information
When you use our services, we may collect the following personal information:
- Contact Information: Name, email address, and phone number (when you submit forms or contact us)
- Bill Information: Reference numbers and customer IDs that you enter to check your electricity bills
- Communication Data: Messages and queries you send through our contact forms
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Cookies and Tracking Technologies: Information collected through cookies and similar technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our electricity bill checking service
- To respond to your inquiries and provide customer support
- To improve our website functionality and user experience
- To send administrative information and service updates
- To monitor and analyze usage patterns and trends
- To detect, prevent, and address technical issues
- To comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your preferences and settings
- Advertising Cookies: Used to deliver relevant advertisements
4. Google AdSense and Third-Party Advertising
We use Google AdSense to display advertisements on our website. Google AdSense uses cookies to serve ads based on your prior visits to our website or other websites.
Google's Use of Advertising Cookies
Google uses cookies to:
- Serve advertisements based on your visits to this and other websites
- Prevent the same ads from being shown to you repeatedly
- Detect and stop click fraud
- Provide aggregate reports on ad impressions and interactions
You may opt out of personalized advertising by visiting Google Ads Settings or by visiting www.aboutads.info.
Third-Party Ad Vendors
Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. These vendors may collect information about your online activities over time and across different websites.
5. Google Analytics
We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect information such as:
- How often users visit our website
- What pages they visit and in what sequence
- How long they stay on each page
- What websites referred them to our site
Google Analytics does not collect personally identifiable information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given explicit consent to share your information
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to the processing of your personal information
- Restriction: Request restriction of processing your information
- Data Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent for data processing at any time
10. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. By using our website, you consent to the transfer of your information to Pakistan and other countries.
12. Do Not Track Signals
We do not currently respond to "Do Not Track" signals from web browsers. However, you can disable cookies through your browser settings.
13. External Links
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
15. GDPR Compliance (For EU Users)
If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Our legal basis for processing your data includes:
- Consent: You have given explicit consent for processing
- Contract: Processing is necessary to provide our services
- Legal Obligation: Processing is required by law
- Legitimate Interests: Processing is necessary for our legitimate business interests
16. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising your rights
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
18. Consent
By using our website, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website.
Important Notice
This privacy policy is effective as of the date stated above. We reserve the right to modify this policy at any time. Continued use of our website after changes constitutes acceptance of the updated policy.