Frequently Asked Questions
We typically respond to all inquiries within 24-48 hours during business days. For urgent matters, please call our helpline at 118.
Please include your reference number or customer ID, a clear description of your issue, and the best way to contact you. This helps us resolve your query faster.
Yes, after submitting your complaint, you'll receive a confirmation email with a tracking number. You can use this to follow up on your complaint status.
Need Immediate Assistance?
For urgent issues like power outages or electrical emergencies, please call our 24/7 helpline at 118 or 1912 instead of using this form.